Terms of Service

These terms apply to the cross-border network access subscription service provided by VPNXG. Before using the service, review its scope, account rules, and refund arrangements. If you have questions about these terms, contact support through the user panel. You must also comply with applicable laws and the rules of any platforms you access.

Service Details and Scope

VPNXG provides international routes and subscription access, with coverage in 110+ countries and 160+ routes, and support for Windows / macOS / iOS / Android / Linux. Available routes, subscription access, and client permissions are subject to the current plan details in the user panel. Clients and subscriptions are available after signing in.

This service is intended to improve network connections for cross-border access. It does not replace an account, content authorization, or membership benefits required by a destination website. The destination platform determines its regional policies, account eligibility, and content availability. Route coverage does not guarantee access to every website or feature.

Account and Subscription Rules

No email address is required; you can create an account with a username and password. Keep your login credentials and subscription details secure, and do not share your subscription address publicly. If you notice unusual activity, change your password and request help through a support ticket. See the Privacy Policy for information about personal data handling. This service follows a no-logs policy.

There is no limit on the number of devices that can be online at the same time. This allows the same user to access the service on different devices; it does not permit reselling, renting, or sharing accounts or subscriptions with others. Do not copy or distribute subscription content, pool traffic from multiple people for commercial use, or use an account to disrupt other users.

Requirements for Compliant Use

You must comply with the laws and regulations that apply where you are located and to your use of the service. You must not use this service for unlawful purposes. Prohibited activities include fraud, intellectual property infringement, unauthorized system access, distributing malware, sending spam, and launching network attacks.

You are responsible for the content you upload, transmit, or access, and for your related actions. You must also follow the rules of destination platforms. Do not misuse automated processes or otherwise improperly consume network resources. VPNXG may take necessary measures proportionate to the risk to restrict activity that affects service operation.

Service Availability and Scope of Responsibility

Connection performance depends on factors such as your local network, carrier routing, destination servers, device configuration, and route maintenance. VPNXG does not guarantee uninterrupted connections, fixed speeds or latency, or continued access to any specific platform. If you encounter an issue, consult the Help Center or submit a support ticket.

Changes in access caused by third-party platform updates, local network failures, or force majeure should be addressed based on the circumstances. VPNXG will investigate issues with its own service and accept responsibility as required by law. These terms do not exclude or limit any liability that cannot legally be excluded or limited, nor do they diminish your statutory rights.

Billing and Refund Terms

Monthly subscriptions: ¥9.9/month includes 60GB, ¥18/month includes 250GB, and ¥28/month includes 500GB. Data resets monthly on the activation date. Mid-cycle upgrades are prorated for the remaining days. Data packages: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB; data is available until used and never expires. Payment methods: Alipay / WeChat / USDT. See the plans page for details.

You may request a full refund for any reason within 7 days of your first payment. Submit your request through a user panel support ticket and provide the relevant order information for verification and processing. Do not send your password or full subscription address in a ticket. Refund decisions and any necessary requests for additional information will be communicated through the ticket.

Account Termination and Changes to These Terms

VPNXG may restrict relevant features or terminate an account in cases such as unlawful use, account resale or sharing, network attacks, or serious disruption to service operation. Any action will be based on the facts of the violation and applicable law. If you disagree, you may submit an explanation through a support ticket. Disputes over fees and refunds for unused service will be handled in accordance with applicable law.

Changes to these terms will be published on this page, and the month of the last update will be revised. Changes affecting important user rights will be explained through a site announcement or a notice in the user panel. Changes will not retroactively diminish statutory rights that have already arisen. If you do not accept the changes, you may stop using the service and contact support through a ticket to discuss arrangements for your existing subscription.